Privacy Policy

We collect the following categories of information:

• Account information — name, email address, password (stored encrypted), and role (coach or athlete).
• Profile & demographic data — age, sex, height, weight, phone number, and similar details you or your coach provide.
• Health & fitness data — training programs and logged workouts, strength and performance metrics, body-composition scans (e.g. InBody), assessments, mobility and injury notes, nutrition information, and goals.
• Media — photos or videos you or your coach upload (e.g. technique videos, progress photos).
• Payment information — if you make payments, these are processed by our payment provider (Stripe). We do not store full card numbers on our servers.
• Usage & device data — basic technical information needed to operate and secure the Service (e.g. log data, browser/device type).

• To provide, operate, and improve the Service — building and delivering training programs, tracking progress, and generating analytics and assessments.
• To enable communication between you and your coach.
• To generate AI-assisted content you request (e.g. exercise metadata, assessment narratives, educational material).
• To process payments and manage your account.
• To maintain security, prevent fraud or abuse, and comply with legal obligations.

We do not sell your personal information, and we do not use your health or fitness data for advertising.

The Service stores health- and fitness-related information that you and your coach choose to record. We treat this information as confidential and restrict access to it. Where the Service is used to provide services subject to health-privacy laws (such as HIPAA in the United States), additional agreements and safeguards may apply between Verro and the providing professional. The Service is a tool to support coaching and training; it is not a substitute for professional medical advice, diagnosis, or treatment.

We share information only as needed to run the Service:

• With your coach or athletes. Athlete data is visible to the coach(es) responsible for that athlete; athletes can see the programs and content their coach shares with them.
• With service providers (sub-processors) who process data on our behalf under contract, including: Supabase (database, authentication, and storage), Vercel (application hosting), Stripe (payment processing), OpenAI and Google (AI features you invoke), and InBody/LookinBody (body-composition scan sync). These providers are permitted to use the data only to provide their services to us.
• For legal reasons — if required by law, or to protect the rights, safety, and security of users and the Service.
• In a business transfer — if Verro is involved in a merger, acquisition, or sale of assets, with continued protection under this policy.

We use industry-standard safeguards to protect your information, including encryption in transit, access controls, and authentication. No method of transmission or storage is completely secure, so we cannot guarantee absolute security, but we work to protect your information and to limit access to those who need it to operate the Service.

We retain your information for as long as your account is active or as needed to provide the Service, comply with our legal obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we take reasonable steps to delete or de-identify it.

Depending on where you live, you may have the right to:

• Access the personal information we hold about you;
• Request correction of inaccurate information;
• Request deletion of your information;
• Request a copy of your data in a portable format.

To exercise these rights, contact us at frank@venicetrainingsystems.com. If your coach manages your account, we may direct certain requests to them as the party responsible for your records.

We use cookies and similar browser storage to keep you signed in and to remember your preferences (for example, your last-viewed page or layout settings). We do not use third-party advertising cookies. You can control cookies through your browser settings, though some features may not work without them.

The Service is intended for use by adults and by minors under the supervision of a parent, guardian, or coach. We do not knowingly collect information from children under 13 without appropriate consent. If you believe a child has provided us information without consent, please contact us so we can address it.

Your information may be processed and stored in the United States and other countries where our service providers operate. By using the Service, you understand your information may be transferred to and processed in these locations.

We may update this Privacy Policy from time to time. When we make material changes, we will update the effective date above and, where appropriate, notify you. Your continued use of the Service after changes take effect means you accept the updated policy.

If you have questions about this Privacy Policy or how your information is handled, contact us at frank@venicetrainingsystems.com.